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FAQ & Troubleshooting
Quick answers to the questions that come up most. Still stuck? Reach out on the Contact page.
General
How fast can I get an agent live?
Can an agent switch languages mid-call?
Can I hand off a call to a human?
Billing
How is usage billed?
What happens if I go over my plan's minutes?
Can I cancel anytime?
Technical
My webhook isn't receiving events — what should I check?
Test calls sound different from live calls — why?
Where do I find call recordings and transcripts?
How long are recordings and transcripts kept?