Privacy Policy

Samwad Labs ("Samwad", "we", "us" or "our") operates a voice AI agent platform that helps businesses handle inbound and outbound phone calls. This Privacy Policy explains what information we collect when you use our website and platform, how we use it, who we share it with, and the choices you have.

This policy applies to visitors of our website, users of our dashboard, and to end callers who interact with a voice agent built on Samwad by one of our business customers. By using Samwad, you agree to the practices described here.

We collect information in three broad categories:

• Account and business data — name, work email, phone number, company details, billing information, and any data you upload to configure your voice agents (scripts, knowledge base content, integrations).
• Call and usage data — call recordings, transcripts, call metadata (duration, timestamps, caller and callee numbers), and analytics generated while a voice agent handles a call.
• Technical data — IP address, browser and device information, cookies, and usage logs collected automatically when you use our website or dashboard.

• To provide, operate and maintain the Samwad platform, including running voice agents on your behalf.
• To process calls in real time — speech-to-text, language understanding, and text-to-speech — and to generate transcripts and summaries.
• To improve our models, features and reliability, using aggregated or de-identified data wherever possible.
• To bill and manage your account, and to communicate with you about your account, updates or support requests.
• To detect, prevent and investigate fraud, abuse, or violations of our Terms of Service.
• To comply with applicable law, regulation, or lawful requests from authorities.

When a voice agent built on Samwad handles a call, the audio may be recorded and transcribed to power the conversation and to give our business customers analytics and quality insights. Our business customers are responsible for informing their own callers about recording, and for obtaining any consent required under applicable law before enabling call recording in their region.

Recordings and transcripts are stored securely and are accessible to the business customer that owns the relevant voice agent, and to Samwad personnel or systems that need access to operate, support, or improve the platform.

We do not sell your personal data. We may share information with:

• Sub-processors and infrastructure providers who help us run the platform (cloud hosting, telephony carriers, speech and language model providers, payment processors), under contractual confidentiality and data-protection obligations.
• Your own integrations — CRMs, helpdesks, or other tools you connect to Samwad — based on the permissions you configure.
• Professional advisors, or successors in the event of a merger, acquisition, or sale of assets, subject to this policy.
• Law enforcement or regulators where required by law, or to protect the rights, safety, or property of Samwad, our customers, or the public.

We retain account data for as long as your account is active and as needed to provide the platform. Call recordings and transcripts are retained for the period configured by the business customer, or a default retention period disclosed at sign-up, after which they are deleted or anonymised unless a longer period is required by law or legitimate business need (such as billing disputes or fraud investigation).

We use industry-standard technical and organisational measures — including encryption in transit, access controls, and environment isolation — to protect information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to access, correct, download, or request deletion of your personal data, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at samwadlabs@gmail.com.

If you are an end caller who spoke with a voice agent built on Samwad, please reach out to the business you called — as the controller of that call data, they are best placed to action your request, and will loop us in where needed.

Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand how our site is used. You can control cookies through your browser settings; disabling them may affect parts of the site's functionality.

Samwad primarily operates for businesses in India, and data may be processed on servers located in India or other countries where our infrastructure or sub-processors operate. Where data is transferred internationally, we take steps to ensure it remains protected consistently with this policy.

Samwad is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Material changes will be notified via the dashboard or by email, and the "Last updated" date at the top of this page will reflect the latest revision.

For any questions about this Privacy Policy or how we handle your data, write to us at samwadlabs@gmail.com.