Terms of Service

These Terms of Service ("Terms") govern access to and use of the Samwad website, dashboard, APIs, and voice AI agent platform (together, the "Service"), provided by Samwad Labs ("Samwad", "we", "us"). By creating an account, booking a call, or otherwise using the Service, you agree to be bound by these Terms. If you are accepting on behalf of a business, you confirm you have the authority to do so.

Samwad lets businesses configure and deploy voice AI agents that handle inbound and outbound phone calls, including tasks like answering questions, qualifying leads, booking appointments, and routing calls, in Hindi, English, and code-mixed conversation. We may add, change, or discontinue features of the Service at any time, and will make reasonable efforts to notify you of material changes.

• You must provide accurate, current information when creating an account and keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
• Notify us promptly at hello@samwad.ai if you suspect unauthorised use of your account.

You agree not to use the Service to:

• Place calls without lawful basis or required consent, or in violation of telecom, do-not-call, or robocall regulations applicable in your jurisdiction.
• Send spam, conduct phishing, or impersonate any person or business.
• Harass, deceive, or defraud any caller or third party.
• Reverse-engineer, resell, or white-label the Service without our written permission.
• Upload content or configure agents that are unlawful, defamatory, or infringe on someone else's rights.
• Attempt to disrupt, overload, or gain unauthorised access to the Service or its infrastructure.

You are solely responsible for the calls your voice agents make and receive, for informing callers about recording where required, and for complying with all applicable telecom and data-protection laws in the regions you operate in.

You retain ownership of the data you upload to Samwad, including scripts, knowledge base content, call recordings, and transcripts ("Customer Data"). You grant us a licence to host, process, and use Customer Data solely to provide, support, and improve the Service. Our handling of personal data within Customer Data is described in our Privacy Policy.

• Paid plans are billed based on usage (such as agent minutes) or a subscription fee, as described on our Pricing page or in your order form.
• Fees are billed in advance or in arrears as specified for your plan, and are non-refundable except where required by law or expressly stated.
• We may suspend the Service for accounts with overdue payments after reasonable notice.
• We may change our pricing with prior notice; continued use after a price change takes effect constitutes acceptance.

Samwad and its licensors own all rights, title, and interest in the Service, including our software, models, branding, and documentation. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as permitted here.

The Service may integrate with third-party tools you connect (such as CRMs, telephony carriers, or payment processors). Your use of those integrations is subject to the third party's own terms, and we are not responsible for their acts, omissions, or availability.

We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or to protect the Service or other users, with notice where reasonably possible. You may stop using the Service and close your account at any time by contacting us. Sections that by their nature should survive termination (including ownership, payment obligations, disclaimers, and limitation of liability) will survive.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that voice agents will be error-free, uninterrupted, or that transcripts and AI-generated responses will always be accurate.

To the maximum extent permitted by law, Samwad and its officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total liability for any claim arising out of these Terms or the Service will not exceed the amount you paid us in the twelve months preceding the claim.

You agree to indemnify and hold Samwad harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes arising out of these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Uttarakhand, India.

We may update these Terms from time to time. Material changes will be notified via the dashboard or by email, and continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to hello@samwad.ai.